It makes sense. My bigger frustration is the difference between level 1 and level 2. Level 1 rarely helps the problem and they always need to escalate. Worse, when I call back and can't jump into level 2 on a more complicated issue and have to go through the entire process again.
It makes sense. My bigger frustration is the difference between level 1 and level 2. Level 1 rarely helps the problem and they always need to escalate. Worse, when I call back and can't jump into level 2 on a more complicated issue and have to go through the entire process again.